Legal documents

1. Parties

SELLER: Ema Yazılım ve Bilişim Teknolojileri A.Ş.

Address: Cevizli, Zuhal Cd., A3 Blok, 34846 Maltepe/İstanbul

E-mail: emagames@emaplay.tr

Tax office: Kartal

Tax ID: 3332610875

Website: https://emaplay.tr

BUYER (CONSUMER): the person who opens an account on Ema Play and places an order. The name and e-mail address registered on the account at the time of the order apply.

This agreement is formed electronically under Turkish Law No. 6502 on Consumer Protection and the Distance Contracts Regulation.

2. Subject

The subject of this agreement is the sale of digital products (games, add-ons and similar digital content) ordered electronically by the BUYER from the Ema Play store.

There is NO transfer of ownership in a digital product: the BUYER obtains a non-transferable LICENCE to run the product for personal use. The scope of the licence is defined in the Terms of Service.

The essential characteristics of the product, its price and any discount are shown on the product page and in the cart before the order is placed. Those details form an integral part of the Pre-Contract Information Form.

3. Price and payment

Prices are shown in Turkish Lira (₺) and include VAT. No charge is taken from the BUYER beyond the total shown at the time of the order.

Payment is collected through a contracted payment service provider. Card number, expiry date and CVV NEVER reach the SELLER servers and are not stored by the SELLER.

The order is formed the moment payment is approved and the content is granted to the BUYER account.

If a price or discount is displayed incorrectly because of a system error, the SELLER reserves the right to cancel the order and refund the amount paid.

4. Delivery

The product is digital; delivery happens not by physical shipment but by granting the product to the BUYER Ema Play account.

Delivery is INSTANT, immediately after payment is approved. The product appears in the account library and can be downloaded through the Ema Play client.

No shipping or delivery fee is charged.

5. Right of withdrawal and its exception

Under the Distance Contracts Regulation a consumer generally has the right to withdraw within 14 days without giving a reason.

However, services performed INSTANTLY in electronic form and intangible goods delivered instantly to the consumer are OUTSIDE that right. The digital products sold on Ema Play fall within this exception.

For that reason, at the payment step the BUYER is asked to give express consent to the immediate performance of the content and to acknowledge that the right of withdrawal is lost with that consent. The order is not completed without this consent.

Even though the statutory right of withdrawal does not apply, the SELLER grants a VOLUNTARY refund right on the conditions set out in the Refund Policy. This does not remove any other statutory consumer right.

6. Defective products

If a product does not work, does not have the characteristics stated in its description, or lacks a promised feature, it is refunded regardless of the time and playtime limits.

Claims regarding a defective product can be sent to emagames@emaplay.tr and are resolved within 30 days at the latest.

7. Dispute resolution

In case of a dispute the BUYER may apply, within the monetary limits announced each year by the Turkish Ministry of Trade, to the Consumer Arbitration Committee or the Consumer Court at the place of residence or where the transaction took place.

Writing to emagames@emaplay.tr before applying usually resolves the issue faster.

8. Record keeping and entry into force

The SELLER retains the distance sales agreement, the pre-contract information form and withdrawal notices for the period required by legislation (at least 3 years).

When an order is completed, the text of the agreement is sent as a durable medium to the e-mail address registered on the BUYER account and remains viewable from the order record on the account page.

By ticking the confirmation box at the payment step, the BUYER declares having read and accepted this agreement in full.