Ema Play Support

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Games and products

Popular topics (help articles)

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Refund terms

Games: full refund within 14 days of purchase if played for less than 2 hours; eligible requests are approved right away. Early-sale packs and wallet top-ups are reviewed through a support ticket. Market transactions are not refundable. Full policy

Server status

Ancient Online: unknown
Store and payments: payments temporarily paused
Scheduled maintenance: none scheduled

Support is by ticket only; our target response time is 1 business day. There is no phone support.

Open a support ticket